Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with
This restaurantís relationship with you in relation to this website. If you disagree with any part of these
terms and conditions, please do not use our website.
∑ Availability and Pricing
Products are subject to availability. If your products are not available, We may offer you a
reasonable substitute of equivalent quality and price or We may call you to tell you that your
ordered products are not available and to ask you if you would like to order something else. This
may affect the price you pay
All prices are subject to change without notification, and while every effort is made to ensure the
accuracy of the prices displayed on our website they are not guaranteed to be accurate. If any
price is different from that displayed we will inform you before dispatching the order and you will
have the option of continuing with the order or not.
The price of the Products will be as quoted on the Site at the time you confirm your order (by
clicking the checkout button) subject only to any inadvertent technical mistake which We shall
not be liable for. The price for your order shall be deducted from your account at the time your
order is placed. We reserve our right to terminate this agreement with you if We are refused
authority for payment or reasonably believe that payment will be refused at any stage.
∑ Order and Acceptance
These Conditions shall apply to all orders and contracts for the supply of the Products by us to
the Customer. All orders for the Products shall be deemed to be an offer by the Customer to
purchase the Products in accordance with these Conditions. Any variations to these Conditions
must be in writing, otherwise they will not be binding on either party.
The acceptance of orders for the Products shall be at the entire discretion of us. Our acceptance of
an order occurs when you receive an on-screen message or email confirming your order has been
placed at which point, your contract with us is made and up until this point, We may decline to
provide You with the goods without giving any reason.
You may not place any orders on Our Web Site if you are under 16 years of age.
If you wish to cancel, amend or complain about your order, please telephone us, details of which
will be included in the confirmatory e-mail sent to you upon placing your order. If you amend your
order, the price charged will be the price for the amended order. If you paid by Credit card the
price difference will need to be paid separately to us or any refund would need to be processed by
our Customer Services team at our restaurant. Please note that as promotions are only available
for limited periods, any changes to your order may mean the promotions are no longer available.
Although every care is taken, some products may contain nuts. The Coleslaw sold by us may
contain nut derivatives.
Although great care has been taken to remove all bones from chicken and ham and other meats,
some may remain.
Your credit card details are not stored by us. Payments will be made through PayPal. Please also
read their Terms and Condi≠tions carefully before placing your order.
Refunds will only be applicable where we is deemed to be in contravention of the terms set out
∑ Delivery times
Our goal is to provide the best delivery service in the market which includes an excellent reputation
for on-time delivery i.e. delivering at the time we quote. Unfortunately things don't always go to
plan and factors, such as, weather and traffic conditions occasionally prevent us from achieving
this. Our typical delivery time for customers within a 3 mile radius is 30-45 minutes.
If you have chosen for the Products to be delivered, we will deliver the order to the main entrance of
the delivery address but any deliveries carried into the delivery address will only be made if the
driver and you consent to this. If you are not present to take delivery of the goods at the address
given in your order, then We will not refund you the price for your order and will charge you for the
full amount of your order.
∑ Trade Marks & Copyright
All content included on this interactive service, such as text, graphics, button icons, images and
software, is the property of Reindeerco Ltd and is protected by UK and European copyright laws.
Any use, including the reproduction, modification, distribution, transmission, republication,
display or performance, of the content on this interactive service is strictly prohibited.
This website contains material which is the property of Reindeerco Limited and is licensed to us.
This material includes, but is not limited to, the design, layout, look, appearance , graphics, CSS,
other than in accordance with the copyright notice, which forms part of these terms and conditions.
By submitting your information you consent to the use of that information as set out in the Privacy
The content of the pages of this website is for your information and use only. It is subject to
change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and materials found or offered on
this website for any particular purpose. You acknowledge that such information and materials
may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies
or errors to the fullest extent permitted by law.
∑ Limitation of Liability
Your use of any information or materials on this website is entirely at your own risk, for which we
shall not be liable. It shall be your own responsibility to ensure that any products, services or
information available through this website meet your specific requirements.
To the fullest extent permitted by law, we excludes all liability arising out of its supply of the
Products and in particular shall not be responsible for any loss or damage, arising directly or
indirectly out of or in connection with delay beyond the estimated time or date of delivery; any
circumstances over which we had no control of the consequences and which we could not avoid
by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by
the Customer or others.
By entering this Site, you acknowledge and agree that the use of this Site is at your own risk and to
the extent permissible by applicable law, in no circumstances, including (but not limited to)
negligence, shall We be liable for any direct, indirect, incidental, special, consequential, or
punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of,
or inability to use this Site or any material on any site linked to this Site (including but not limited
to any viruses or any other errors or defects or failures in computer transmissions or network
communications) even if We have been advised of the possibility of such damage. In addition, no
liability can be accepted by Us in respect of any changes made to the content of this Site by
unauthorised third parties. All express or implied warranties or representations are excluded to
the fullest extent permissible by law.
All trademarks reproduced in this website, which are not the property of, or licensed to the
operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal
From time to time, this website may also include links to other websites. These links are provided
for your convenience to provide further information. They do not signify that we endorse the
website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of
England, Northern Ireland, Scotland and Wales.
use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain
information by which you can be identified when using this website, then you can be assured that
it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page
from time to time to ensure that you are happy with any changes. This policy is effective from 22
What we collect
We may collect the following information:
∑ contact information including email address
∑ demographic information such as postcode, preferences and interests
∑ other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and
in particular for the following reasons:
∑ Internal record keeping.
∑ We may use the information to improve our products and services.
∑ We may periodically send promotional emails about new products, special offers or
other information which we think you may find interesting using the email address which
you have provided.
∑ From time to time, we may also use your information to contact you for market research
purposes. We may contact you by email, phone, fax or mail. We may use the information to
customise the website according to your interests.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once
you agree, the file is added and the cookie helps analyse web traffic or lets you know when you
visit a particular site. Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data
about web page traffic and improve our website in order to tailor it to customer needs. We only
use this information for statistical analysis purposes and then the data is removed from the
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages
you find useful and which you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies,
but you can usually modify your browser setting to decline cookies if you prefer. This may prevent
you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these
links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following
whenever you are asked to fill in a form on the website, look for the box that you can click to
indicate that you do not want the information to be used by anybody for direct marketing
if you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have
your permission or are required by law to do so. We may use your personal information to send
you promotional information about third parties which we think you may find interesting if you
tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data
Protection Act 1998. A small fee will be payable. If you would like a copy of the information held
on you please write to us at above address.
If you believe that any information we are holding on you is incorrect or incomplete, please write
to or email us as soon as possible, at the above address. We will promptly correct any
information found to be incorrect.